FAQ- Chemicals, Softub Softcare


Q: Can I use a different chemical treatment instead of Softcare?
A: We only recommend the use of our water treatment products as they have all been thoroughly tested by our research and development lab for many years and have been proven safe on our liners. Since we have never tested the use of any other products, we cannot be certain that they will not harm the tub in any way. Using chemicals not approved by Softub® is your choice, as well as your personal risk as it will void the Softub® warranty.

Visit the Softub Shop to purchase.Softcare

 

Q: Can I use a natural chemical sanitizer?
A: No. We only recommend the use of our water treatment products as they have all been thoroughly tested by our research and development lab for many years and have been proven safe on our liners. Using chemical not approved by Softub® is your choice, as well as your personal risk as it will void the Softub® warranty.

 

Q: I want to put a salt water generator in my tub, is that OK?
A: No. We have tested the use of salt water chlorine generators in our tubs and have found them to cause damage. The salt water will corrode the metal components in the tub which will eventually cause a leak. Using chemicals or your own generator not approved by Softub® is your choice, as well as your personal risk as it will void the Softub® warranty.

 

Q: Why does my one of my water treatment bottles say SHOCK?
A: This was a change made due to the California regulatory process and is now mandatory. The product is exactly the same as before. The Softub® manual says “the use of shock will void the warranty”. That is true, if a customer is using a Potassium Monopersulfate (Non-Chlorine) Shock. Shocking can be done properly in two ways: 1) with a Potassium Monopersulfate shock (this is a non-chlorine shock method) OR 2) by Super Chlorinating with Chlorine (this is Softub®’s recommendation).

 

 

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