FAQ- Temperature


By experimenting with different settings on the control panel, you will  find the temperature most comfortable for you. The thermostat will automatically turn the tub on and off as the temperature falls below, then reaches,  the set temperature to  maintain the water temperature you have selected, 24 hours a day. Your Softub® Spa will automatically display the temp of the water in your  spa, whenever  the pump is on and  has been running for 2 minutes continuously.  A “P” will be displayed when the pump is not on, to indicate that the water near the temperature sensors must be purged to get an accurate reading of the water temperature. To display the water temperature when “P”  is showing on the display, press the “JETS” button.  After 2 minutes, the water temp will be displayed. To set the temperature, press the up or down arrow once to display the current setting.  Then, use the up and down arrows to adjust the temperature to the setting you desire.  The current temperature setting will  display for 5 seconds after the up  or down buttons are pressed. After this time has elapsed, the display will revert to displaying the water temperature.  


Q: My Softub® Hydromate isn’t heating all the way. What should I do?   

A: The unit will heat as the motor runs; this can take close to 48 hours when you first fill the tub with cold water. If your motor is running, it is heating as well. If the unit is not heating to the correct temperature, it is likely there is an issue with the temperature probes in the motor unit. Please utilize our Dealer Finder and contact one of our service centers covering your area to get a technician to inspect and to repair your motor unit.


Q: How hot is my Softub® supposed to get and how long will it take to heat up?
A: Softubs® have a water temperature variance of 60-104 degrees, all simply controlled by using the up and down arrows on the digital control panel of the connecting motor pack unit. Running off any standard wall outlet to conserve energy, a Softub® requires around 48 hours to heat the tub water upon filling and re-filling. Once a desired water temperature is set by the user, Softub®’s patented SmartChip technology locks in that temperature digitally, regardless of ambient temperature, until it is changed by the user, again using the up and down arrows on the control panel.

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